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Contact Us

Our corporate or main office location & mailing address is:


  • Barrie Hydro Distribution Inc.
    55 Patterson Road
    PO Box 7000
    Barrie, Ontario
    L4M 4V8

To contact us by phone for normal business, emergency or general inquiries:

Barrie/Thornton(705) 722-7222
Bradford West Gwillimbury(905) 729-4521
New Tecumseth(905) 729-4521
Penetanguishene(705) 722-7222

Direct Auto-Attendant Inquiries:        (705) 722-7244 plus 3 digit extension #

Toll Free # 1-866-658-4856

Our core hours of work are between 8:30 a.m. and 4:30 p.m. weekdays.


Calls including Emergency calls (e.g. Power Outages, Fallen Wires, Fire) to the above phone numbers outside of our normal hours of work are directed to our Barrie Hydro Auto Attendant where further instructions are given.

 
To request an underground cable locate (call before you dig): Cable Locating Service
Do you require tree trimming information: Tree Trimming
Rental electric water heater maintenance: Water Heater Maintenance
Are you Moving:Moving
Considering an electric service change: Electric Service Changes


To report a problem with a street light please contact the appropriate Town/City office.  See street lights for the appropriate phone number.


To contact us by fax:

Administration:(705) 722-6159
Customer Service:(705) 722-6168
Underground Locate Service:(705) 722-9040

To contact us by e-mail:


General Inquiries:Mail
Account Inquiries:
Billing:Billing
Credit:Credit
Customer Inquiries:Comments
Underground Locate Service:Locates
Human Resources:Human Resources
Privacy Officer:Privacy Officer

To contact us at our customer inquiry & payment office:

Barrie:55 Patterson Road, Barrie